The information we collect
We collect information about you when you voluntarily choose to sign up for our newsletters, complete customer surveys, participate in competitions, or make use of our other services (including this website).
The information we collect includes your name, email address and the kind of organisation you work for. We will collect this when you agree to sign up for our newsletter, through phone calls, emails, social media or in person.
Website usage information is also collected using cookies. Cookies are text files that are stored in a computer system via an internet browser in order to collect standard internet log information and visitor behaviour information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How we use your information
We collect information about you when you sign up to our newsletter in order to send you emails about products and services that we think may be of interest to you.
We use information about you collected by our website to:
- Deliver the content of our website correctly.
- Allow you to participate in any interactive features of our service when you choose to do so.
- Notify users about changes to our services.
- Provide customer support.
- Track visitor use and compile anonymised statistical reports on website activity in order to optimise the content of our website.
- Detect, prevent and address technical issues.
We will only use your information for the purposes for which it was obtained.
We will never pass on your personal information to any other organisations unless you have specifically agreed at the point of giving your information, it is necessary in order to provide services you have requested, where it is required by law, or in response to valid requests by public authorities (e.g. a court or a government agency).
Marketing and contact
If you choose to enter your email address to sign up for our newsletters, we will send you information about the resources listed on the Literacy Hive website, blog posts, general literacy related news, and updates about the Literacy Hive website itself.
Our newsletters contain tracking pixels. These are miniature graphics embedded in the email that allow Literacy Hive to analyse and optimise the content of our emails.
Literacy Hive will never sell or share your personal information for marketing purposes with other companies.
If you make contact with our customer services, your email address and details of your messages will be stored automatically. We will contact you to respond to your enquiry, but we will never use your email address for any other purposes without additional consent.
Keeping your information secure
Your data will be stored in a secure manner and Literacy Hive will take all reasonable steps to ensure that it cannot be accessed by unauthorised third parties. However, no method of transmission over the Internet, or method of electronic storage is 100% secure so absolute protection may not be guaranteed.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
If you have consented to receive our newsletters, you may opt out at a later date by clicking 'unsubscribe' on your confirmation email or any subsequent newsletter email. You can also contact us at any time to ask us to stop contacting you for marketing purposes and we will remove your details from our distribution list.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you have the right to contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You also have the right to complain directly to the Information Commissioner’s Office if you are unhappy with how your data has been processed. Visit www.ico.org.uk.
How to contact us